Befplay Terms and Conditions — Complete User Guide

1General Terms & Conditions

Befplay (befplay.net) is an international online gaming and Sports Betting platform. These Terms and Conditions constitute a legally binding agreement between Befplay and all its registered users.

By using Befplay's website, mobile app, or any of its services, you are deemed to have accepted these Terms and Conditions. If you disagree with any of these terms, please do not use Befplay.

Befplay reserves the right to update these Terms and Conditions at any time. Registered members will be notified in advance of any significant changes.

2Account Registration & Eligibility

To create an account with Befplay, the following conditions must be met:

• You must be 18 years of age or older.
• You must provide accurate and complete personal information — including your full name, date of birth, email address, and mobile number.
• Each person may register only one account. If multiple accounts are found under the same individual, all accounts will be suspended and all funds may be forfeited.
• Befplay reserves the right to verify the information provided at registration. Providing false information may result in account termination.
• Keeping your account password confidential is your responsibility. You must not allow anyone else to access your account.

As part of KYC (Know Your Customer) verification, Befplay may request identity documents, proof of address, or other documentation at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

3Deposit & Withdrawal Rules

Deposits and withdrawals on Befplay are available via mobile banking and bank transfer. All transactions are processed in BDT.

Deposit Rules:

• A minimum deposit amount applies — limits vary depending on the payment method.
• Deposits are generally credited to your account instantly.
• Only payment methods registered in your own name may be used for deposits.
• Deposits made through third parties are not accepted.

Withdrawal Rules:

• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals may be restricted until the bonus wagering requirements are met.
• Withdrawals can only be made using the same payment method used for the original deposit.
• Befplay reserves the right to carry out additional verification for any unusual transactions.
• Processing times may vary depending on your VIP level.

4Bonus & Promotion Terms

Befplay regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms that must be followed.

• Welcome Bonus: Available to new members. Linked to the first deposit and subject to specific wagering requirements.
• Wagering Requirements: Bonus funds become withdrawable after wagering a specified multiplier amount. Example: 20x means you must wager 20 times the bonus amount.
• Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Free Bet: Winnings from free bets are typically credited as bonus funds, not as withdrawable cash.
• Cashback: A percentage of losses incurred over a set period is returned to you. Cashback wagering requirements may vary.

Befplay reserves the right to modify or cancel any bonus offer at any time. If bonus abuse is suspected, the bonus may be voided from the account in question.

5Betting Rules & Guidelines

The following rules apply to Sports Betting, Live Casino, and all other games on the Befplay platform:

• Once a bet is confirmed, it cannot be cancelled. However, if the event is cancelled, the bet will be refunded.
• If incorrect odds are displayed due to a technical error, Befplay reserves the right to void the affected bets.
• Befplay is not liable for bets that fail to process during live betting due to network delays.
• Maximum bet limits differ for each game and event.
• Bets will not be accepted if the account does not have sufficient balance.
• Befplay reserves the right to investigate any suspicious betting patterns.

For casino games, the individual rules of each game apply and can be found within the game interface. All games hold internationally recognized RNG certification.

6Prohibited Activities

The following activities are strictly prohibited on the Befplay platform:

• Money laundering or transactions involving illegal funds.
• Deliberately exploiting technical glitches on the platform.
• Using bots, automated software, or any other unfair means to gain an advantage.
• Attempting to manipulate outcomes by colluding with other players.
• Using Befplay's trademarks or brand name without prior authorization.
• Attempting to compromise the platform's security systems.
• Attempting to collect account credentials belonging to other users.

7Account Closure & Suspension

Befplay reserves the right to temporarily or permanently close any account under the following circumstances:

• Violation of terms and conditions.
• Providing false or incomplete information.
• Upon detection of suspicious or fraudulent activity.
• Failure to pass KYC verification.
• At the member's own request (self-exclusion).

You may also close your account yourself by contacting our support team. You will be given the opportunity to withdraw your verified balance before the account is closed; however, this may not apply in cases of rule violations.

8Responsible Gaming

Befplay is firmly committed to responsible gaming. We want our members to enjoy gaming as a form of entertainment — it should never become a source of harm.

Befplay provides the following tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Limits: Set your own limits on how long you play.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: Close your account for an extended break.

If you need support with gaming addiction Responsible Gaming Full details are available on the page.

9Dispute Resolution

In the event of a dispute between Befplay and a member, the following process will apply:

• Members should first submit a complaint to our support team.
• Befplay will review the complaint and communicate a decision within 7 business days.
• If you are not satisfied with the outcome, you may appeal to an independent third-party mediator.
• Final decisions on all disputes will be made in accordance with the guidelines of Befplay's licensing authority.

In disputes relating to game outcomes, Befplay's server logs will be treated as the definitive record.

10Right to Modify & Restrictions

Befplay reserves the right to modify these Terms and Conditions, platform features, bonus offers, or any of its services at any time.

Befplay is not liable for the following:

• When a game or bet is interrupted due to internet connectivity issues.
• Losses resulting from third-party software or hardware issues.
• When service is temporarily unavailable due to unexpected server downtime.
• Issues arising from natural disasters or other circumstances beyond our control.

These Terms and Conditions are governed by international gaming law and the regulations of Befplay's licensing authority. If anything is unclear, please contact our support team.